General
Eligibility
Ordering
Processing
Fulfilment
Refunds and Returns
Software Assurance
AdditionalInformation
For answers to general questions about TechSoup Ukraine, including registrationand placing an order, please see TechSoup Ukraine ProgrammeFAQs.
What is theMicrosoft Software Donations Programme?
As part ofMicrosoft’s Affordable Access to Computing Programme, Microsoft operates theMicrosoft Software Donations Programme in partnership with TechSoup Global, providing support and softwaredonations to eligible Croatian organisations.
Microsoft Croatiaaim is to build Croatian prosperity, both socially and economically,through their Citizenship programmes.
Eligibility
How can I find out if myorganisation is eligible?
Please see MicrosoftEligibility Criteria for further information.
How much software can myorganisation request?
Each eligibleorganisation may request up to six software titles, and up to 50 user licensesper title, every two year period, with the following exceptions:
For servertitles, organisations may request one server licence per title and up to 50Client Access Licences (CALs). i.e. organisations may not order two copies ofthe same server title.
Server licencesand accompanying CALs will, together, count as two separate titles towards thesix-title limit.
Organisationsmay order additional licences of software titles that they already receivedthrough the Microsoft Software Donations Programme (as part of their previousorder within the two-year ordering cycle). This is true even if the currenttitle is an upgraded version of the original software. Such orders will notcount against the six-title limit. However, the total number of licencesrequested for this title (between the two orders) may not exceed 50.
How often can myorganisation request software?
Each eligibleorganisation may place a maximum of two orders (one per year) within a two-yearperiod:
Anorganisation's first order initiates a two-year ordering cycle. After theordering cycle has begun, an organisation must wait one full year beforeplacing a second order. i.e. an organisation that ordered 01/07/06 may place anew order 01/07/07.
The combinedtotal of products ordered in a two-year period may not exceed six titles and 50user licences per title (or one licence per server title).
Once two yearshave passed since an organisation's original order, the order limits will bereset. i.e. a customer that placed an order on 01/07/06 may order six newtitles and 50 licences per title (or one licence per server title) on 01/07/08.
Is there a minimum amount ofproducts and software assurance that I need to order?
Microsoft's Open Licence Programme specifies that each donation request mustinclude a total of at least five "seats."
A request meetsthe five-seat minimum requirement if the total number of Microsoft products inthe cart is equal to five or if one of the products counts as five seats.
Products thatcount as five seats are those that support multiple devices or users. Thefive-seat products available through TechSoup Croatia have one of thesecharacteristics:
- The name includes the term "processor license."
- The name includes the term "external."
- The product provides multiple software applications for testing purposes: for example, Visual Studio.
- The product includes multiple client access licenses.
Thus, anorganisation must request at least 5 individual licences, or one title thatmeets the five seat minimum by itself, to be eligible for a donation. Pleasesee below for examples of orders that meet the five seat minimum:
Example 1
2 Publisher2003 licences
1 Project 2003Standard Edition licence
1 Visio 2003Standard Edition licence
1 Office 2003Standard Edition licence
Example 2
5 Office 2003Standard Edition licences
Example 3
1 SQL Server2000 (1 processor licence)
Example 4
1 ExchangeServer licence
4 ExchangeServer Client Access Licences (CALs)
Visit the Placing an Order page.
Processing
How soon will we get thesoftware?
Once your orderhas been accepted and the payment processed, the normal turnaround time forlicence requests is up to 20 days.
Fulfilment
What format will my ordercome in, and how will I receive it?
Orders arefulfilled using Microsoft Open Licensing.
This means thatinstead of shipping full packaged product and paper licences to you, you willreceive:
Microsoftproduct media (ie: CDs) delivered by courier.
An emailadvising you that your Open Licence order has been accepted and processed byMicrosoft, which will include:
· YourAuthorisation and Licence Agreement numbers.
· Directions onhow to download licensing agreements from the Microsoft eOpen website.
Product licencekey codes that can be used with the media to install the software.
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SoftwareAssurance
What is Software Assurance?How does it apply to my donation?
Software Assuranceis a Microsoft programme that allows recipients to upgrade licences to any newrelease of eligible products within two years of the initial request. Thismeans free upgrades for software that comes with Software Assurance within thistwo-year period. Software Assurance replaces the need to request upgrades foryour organisation's volume licences.
Additionally,if you return to the online shop within the two-year ordering period to requestadditional licences for a product that has undergone a version upgrade, it willnot count as an additional title toward limit of six titles per two-yearperiod. The number of licences you order will, however, count toward the 50licenses per title limit.
When you make adonation request for a Microsoft title or licences in the online shop, theproduct description will state clearly if the product comes with SoftwareAssurance. For products that come with Software Assurance, your organisationwill receive free upgrades for two years from the time of your original donationrequest.
Refunds & Returns
What should I do if I wantto return my order?
If you wish toreturn one or more items received through the Microsoft Software DonationsProgramme, the entire order should be returned to TechSoup Stock.Microsoft returns can only be accepted providing media disks are in their original,unopened packaging, and none of the software has been installed. To beeligible for a return, the organisation must not have accessed the license keyson Microsoft’s eOpen Web site.
Please e-mailus at Croatia@techsoup-europe.orgwith 'Order Return Request' as the subject line, and include the followinginformation in the text of your email:
- Organisation Name
- Registration Number
- Order Confirmation Number
- Reason for return or refund request
Please notifyTechSoup Croatia of the impending return by email Croatia@techsoup-europe.org.Once all items in the original order have been received and verified, yourrefund will be processed. In the case where you wish to place a revised order,we will notify you when your account has been reset.
When returningproducts, package items securely in a sturdy shipping box. Please be sure toenclose a note that references your order number and describes the reason forreturn, and mail to:
TechSoup Croatia Returns
TechSoup Europe
Ul. Marszalkowska 68/70 Lok.29
00-545 Warszawa
POLAND
Please note: To receive a refund on products ordered through theMicrosoft Software Donations Programme, items should be returned within 60 daysof delivery.
Please allow approximately 20 business days for refund processing and for theordering limits on your account to be reset once the returned donation has beenreceived by TechSoup Europe.
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Additional Information
How can I find out more aboutMicrosoft?
One of theareas in which Microsoft works, to make a difference socially withinCitizenship, is through Community Affairs. Microsoft has successfullyestablished an extensive network of non-profit partners who they work with tosupport community-based programmes and local projects which will enable morepeople to have access to technology. They give to a range of major charityprojects both financially and through gifts in kind. In addition they supportthe investment of their employees in the community.
For moreinformation about Microsoft’s wider Citizenship programmes, please see Useful Links.
